Returns & Refund Policy
Your satisfaction is important to us. Please read our returns and refund policy carefully to understand your options.
Our return window
We want you to be completely happy with your RamonaBoutique jewelry. If for any reason you are not satisfied, you may return your item. Returns must be sent back within 14 days after you notify us of the withdrawal. This period allows you ample time to decide if your new piece is the perfect fit for you.
Return shipping costs
The customer is responsible for paying the return shipping costs for their order. However, if the product is faulty, damaged upon arrival, or incorrectly delivered, RamonaBoutique will cover the return shipping expenses. We strive for quality and accuracy in every order, and we are committed to making things right if we fall short.
Non-returnable items
Please note that customized or personalized jewelry items cannot be returned. This includes products that are made to order or engraved according to your specific requirements. We dedicate careful craftsmanship to these unique pieces, and as such, they are final sale. We encourage you to review your custom order details carefully before confirming your purchase.
Receiving your refund
Once we receive and inspect your returned item, we will process your refund promptly. The refund will be issued using your original payment method. We aim to make this process as smooth and efficient as possible, ensuring you receive your funds in a timely manner. Store credit is not issued unless otherwise agreed upon in specific circumstances.
